The Pakistan Citizen Portal (PCP) is a government-owned mobile application that allows citizens to register their complaints, suggestions, and feedback on the performance of government agencies. The portal is available on both Android and iOS devices.
To register a complaint on the PCP, citizens need to create an account using their CNIC and mobile number. Once they have created an account, they can log in and select the “Register Complaint” option. They will then be required to provide details about their complaint, such as the type of complaint, the name of the government agency involved, and a brief description of the issue.
Citizens can also register their complaints by calling the PCP helpline number, which is 111-112-123. The helpline is available 24/7 and is operated by a team of trained professionals who can help citizens register their complaints and provide them with updates on the status of their complaints.
In addition to registering complaints, citizens can also use the PCP to submit suggestions and feedback on the performance of government agencies. They can also participate in public polls that are conducted by the government on various issues.
What are the hours of operation for the PCP helpline?
The PCP helpline is available 24/7.
What languages are spoken on the PCP helpline?
The PCP helpline is available in English, Urdu, and Punjabi.
What types of complaints can I register on the PCP helpline?
You can register any type of complaint on the PCP helpline, as long as it is related to the performance of a government agency.
How do I track the status of my complaint?
You can track the status of your complaint on the PCP website or mobile app.
What should I do if I am not satisfied with the response from the government agency?
If you are not satisfied with the response from the government agency, you can escalate your complaint to the next level of supervision. You can also contact the PCP for assistance.
Conclusion:
The PCP helpline is a valuable resource for citizens who need to register complaints, submit suggestions, or provide feedback on the performance of government agencies. The helpline is available 24/7 and is staffed by a team of trained professionals who can help citizens with their concerns.
